Help & Support: Top Billing FAQs

Still have questions?
Specific questions about how to use our products can be directed to Support.

You can also find answers quickly to the questions you have about our products.

37signals ID
37signals ID FAQs

Basecamp
Basecamp FAQs
Customer Forum

Highrise
Highrise FAQs
Customer Forum

Backpack
Backpack FAQs
Customer Forum

Campfire
Campfire FAQs
Customer Forum

How do I update or change our credit card?

In Basecamp

The account owner can change the credit card used for monthly Basecamp billing by going to the Dashboard and clicking on the “Account” tab. Once on the Account screen, click the “Change or update our card” link in the grey box near the top of the screen.
Account
change card

In Highrise

Click the Account tab and then click the “change card” link at the top of the screen. Enter the new card details on the next screen and you’ll be all set.

In Backpack

The account owner can change the credit card used for monthly Backpack billing by going to the Dashboard and clicking on the “Account” tab. Once on the Account screen, click the “Change or update our card” link in the grey box near the top of the screen.

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